Gaming & Hospitality - Blueprints

The Future of Casino-as-a-Platform

This strategic foresight trends report provides a high-level analysis plus insights and recommendations on trends and their respective technologies on the casino floor...

Build a Market-Ready iGaming Strategy

Develop an iGaming strategy that can balance risk and return, leveraging iGaming value chains and the technical architecture to identify what technologies to embrace,...
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Optimize Your Loyalty Program Through a Digital Strategy

Leverage the digital loyalty strategy research to enhance the business model, streamline and transform processes, and make use of technologies to optimize guest...
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Select and Implement a Loyalty Program Platform Solution

The loyalty management solution has a role to play in the entire member journey and lifecycle. An agile pivot from traditional toward a digital loyalty program will...

Fuel Digital Enablement and Value in Gaming & Hospitality

There is an accelerated pace and direction for digital transformation. Gaming and hospitality organizations are now trying to understand its implication on their own...

Enhance the Guest Experience Through Payments Modernization

The payments industry is in the midst of a significant digital transformation, accelerated by the pandemic. By extension, the gaming and hospitality industry has been...

Vendor Landscape: Door Locks & Access Control

Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
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Establish a Holistic Guest-Facing Mobile App Strategy

To truly accomplish the ideal “phygital” mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile...

Kick-Start a Unified Service Recovery Management Strategy

Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
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The Use of Chief Digital Officer in Gaming & Hospitality

Gaming and hospitality organizations lag in focus on a truly digital role. As your organization shifts to an omnichannel platform business, the role of IT needing to...
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