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Vendor Landscape: Door Locks & Access Control

Enhance security, improve the customer experience, and prepare for the mobile-centric future.

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  • Traditionally, physical access control decisions have been limited to the Properties General Manager or Facilities Manager, resulting in long-term costs due to lack of consideration of IT architecture and integration with other business services and strategies.
  • The access control market is evolving and there is no leading indicator that a specific card reader standard or contactless technology will dominate the marketplace and user preference. Future-proofing for multiple possibilities is essential to manage risk.

Our Advice

Critical Insight

  • The ubiquity of cellphones and IT consumerization has disrupted the access control space. Personal devices provide opportunities to enhance the customer experience, but also introduce new layers of risk that must be considered during vendor selection.
  • IT needs to be involved in access control decisions early. Focus is often placed on the features important to building or facilities operations, leading to long-term risk and costs as IT tries to protect, maintain, and integrate the solution.
  • Size matters. The access control market has been characterized by a high degree of consolidation by three vendors: ASSA ABLOY Hospitality, SALTO Systems, and Saflok. Be aware that some of the smaller organizations are at risk of being acquired by the big three and this can result in changes in functionality, support, etc.

Impact and Result

  • Provide an enhanced customer experience and increase customer engagement by streamlining door entry and credential distribution.
  • Reduce management and operational costs and maximize existing investments in technology and operational efficiencies by choosing the right solution that can leverage existing capabilities and infrastructure.
  • Reduce enterprise risk by selecting a solution that will provide a high level of adaptability to future changes and innovations in contactless reader technology.

Vendor Landscape: Door Locks & Access Control Research & Tools

1. Boost Mobile Centricity With Door Lock Access – A post-pandemic addendum and analysis.

Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech’s door lock access technical architecture and IT/OT hand-off operating model to design an optimal long-term mobile room key strategy in a post-pandemic world.

2. Review the door locks and access control space

Understand the current trends in access control, key vendor capabilities, and their limitations.

3. Identify the door locks and access control solution that best meets your needs

Develop a shortlist of vendors specific to your organization’s needs to speed the selection process.

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Guided Implementation 1: Shortlist Assistance and Requirements
  • Call 1: Get off to a productive start: Discuss the market space and how vendors are evaluated. Decide which platform suits you best and narrow down the options based on customized requirements.

Guided Implementation 2: RFP and Budget Review
  • Call 1: Interpret and act on RFP results: Review vendors’ RFPs and ensure the solution will meet your needs. Discuss average pricing of solutions and what can fit into your budget.

Guided Implementation 3: Negotiation and Contract Review
  • Call 1: Purchase optimization: Review contracts and discuss best practices in negotiation tactics to get the best price for your solution.


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