Higher Education

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Get a Security Incident Response Plan on Your Syllabus Educational institutions are a sweet spot as valuable, yet vulnerable, targets for cybercrime. Taking time to prepare formally for responding to security incidents will...
Drive Stakeholder Engagement With a Dedicated CRM Platform Many educational organizations mistakenly believe CRM platforms are only for the commercial realm, that Student Information Systems are able to stand on their own for...
Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 3) Inadequate ticket descriptions are another common frustration that we hear from higher education clients during Standardize the Service Desk engagements. Education and...
Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 1) The organizational culture of higher education matters. Not all service management standards, protocols, and strategies will be suited for the cultural environment of...
Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 2) Analysts and end users find entering and maintaining ticket data on existing service desk software simply too difficult. In this the second note of the series we focus...
Build the Next Generation of Cybersecurity Professionals by Teaching Students Criminal Mastermind Techniques Ethical hacking is not taught enough is schools due to the inherent ethical concerns of teaching students how cybercriminals break into and abuse corporate systems. A...
Balancing Security and Convenience at Universities: Apple Introduces Student IDs to Apple Wallet Apple incorporates its near-field communication (NFC) technology with identity access control platforms to offer mobile Student IDs to select universities.
Problematic IT Processes for Universities – Performance Measurement, IT Governance, and Organizational Change Management Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare...
Microsoft’s Ignite Announcements Take Direct Aim at the Competition Microsoft’s Ignite conference speaks to enterprise developers and IT teams, and this year’s event is making waves with a slew of new product announcements aimed squarely...
VDI in Education: Give VDI a Full Panel Screening Before Succumbing to Its Seductive Charms For a decade now VDI vendors have promised cost efficiencies along with a reduction in operational headache for IT. Not all VDI implementations in education have been a...

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