Telecommunications

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ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell...
Workday’s AI Bet Is Built on Data You Already Own Workday has spent eighteen months acquiring the pieces – Sana Labs, Pipedream, Flowise – and the March 2026 global launch is where they converge. The result is an AI layer...
Why Cisco, Why Now: How Cisco’s RSAC 2026 Strategy Reframes Agentic AI Risk for CISOs At RSAC 2026, Cisco positioned agentic AI security as a governance and operations problem, not a model problem. For CISOs weighing whether to greenlight agent pilots,...
Conga Acquires PROS as Part of Rebrand and Expanded Commerce Coverage Big change is at hand for CPQ vendors Conga and PROS, as the former acquired the latter in early 2026. Catering to different markets, the two products will remain distinct...
Telecommunications Industry Business Reference Architecture Visualize the telecommunication capabilities driving value creation.
Combat Market Realities With Modern Operations and Business Support Systems (OSS/BSS) Current market realities are no longer supported by legacy OSS/BSS platforms. This research aims to support CIOs to decide the scope and pace of modernization by asking key...
Implement Stage-Gates for AI Pilot Scaling Decisions In today's saturated, margin-challenged telecom market, a successful AI pilot is no longer enough to justify the next dollar of investment. This research makes the case for...

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