Case Study: IndependenceFirst

View how one CIO used quality communication with stakeholders to gain approval for IT initiatives.

E-Discovery: What It Is and How It Affects IT

Electronic evidence is now a major deciding factor in court cases. Understand the mechanics of e-discovery prior to the acquisition or implementation of records...

Fast Track Tool: Manage Vendor Performance

Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...

Formalize User Acceptance Testing

User Acceptance Tests (UATs) are often overlooked on internal software projects because users have already participated in early interface and system tests. Be prepared...

New Hire Business Case Template

The new hire business case will help to make a more informed hiring decision. Even organizations that do not require a formal business case will benefit from considering...

Empower Project Managers to Ensure Project Success

Projects have a much higher probability of success if Project Managers (PMs) are given autonomy and take personal responsibility for all aspects of project planning and...

EMR Document Imaging Worksheet

Healthcare organizations looking to implement Electronic Medical Records (EMR) technologies should begin with document imaging. Organize a high level strategy for...

Is the ITIL Empire Overextended?

(By Info-Tech Analyst Refael Keren - Printed with permission from Processor magazine) History teaches us that great empires’ overreaching growth is often responsible...

Decision Rights Gap Analysis Tool

This tool assists in identifying decision right gaps by performing a comparison between your organization's unique decision right allocation and the ideal situation.

Boost Project Communication: Establish Knowledge Transition Points

Effective communication within a project team contributes to overall project success. Lengthy project duration, increased work effort, and multiple project sites may...
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