|
Read our concise Executive Brief to find out why you should move towards enterprise service management, review Info-Tech’s methodology, and understand the four ways we...
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...
|
|
|
This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
|
|
|
This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.
|
|
|
This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...
|
|
|
This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....
|
|
|
This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...
|
|
|
This template will help you create customer personas and customer journey maps for your prioritized services.
|
|
