IT Competency Library

Use this tool to learn about IT competencies and develop your organization's own functional IT competency framework.

Quality Management Dashboard Template

Use this dashboard to track your quality management metrics.

Service Management Maturity Assessment Tool

Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.

Create an IT View of the Service Catalog

Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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Define Your Digital Business Strategy

A value-driven approach to digital transformation that allows you to identify what aspects of the business to transform, what technologies to embrace, what processes to...
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IT Strategy Illustrative Example

This example will show you a completed IT strategy document.

Establish a Foresight Capability

An innovative CIO must identify relevant trends early and respond to them quickly. By applying strategic foresight, CIOs can help their organizations become more...
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Implement a New IT Organizational Structure

Managing organizational design (OD) changes effectively is critical to maintaining IT service levels and retaining top talent throughout a restructure. Yet many...
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Optimize Governance Implementation Plan

Leverage this template to prioritize key tasks and highlight key dependencies for your optimized governance implementation.

Data Steward

Data stewards are designated employees with a mandate and accountability for improving the data quality and integrity in their particular business area or data silo. They...
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