Apply Design Thinking to Build Empathy With the Business

IT often manages stakeholders who don’t know how to articulate what they want. Requirements often say what the business needs, but rarely does discussion about the...
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Apply Design Thinking to Build Empathy With the Business – Executive Brief

Read this Executive Brief follow our methodology of discovering the hidden needs of the business and developing solutions that solve business problems.

Stakeholder Discovery Interview Template

Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...

Journey Map Template

Use this template to document the journey maps you create in working sessions with your design team.

Research Study Log Tool

Use this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map.

Blockchain: Foundational Technology of the Future

This research note covers the rising level of interest and investment in the blockchain technology space and the reasons blockchain may surpass “disruption” and actually...

Continuous Improvement May Not Be Good Enough

The idea of continuous improvement in application enhancement, rather than the periodic deployment of major changes, is gaining much support. This is a particularly...

Sustain and Grow the Maturity of Innovation in Your Enterprise

Follow this blueprint to increase the effectiveness of your current innovation program on a project and personnel level, allowing you to spawn more innovations, realize...
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Manage an IT Budget

IT departments are often viewed as cost centers that always ask for more budget. To deliver value and increase business satisfaction, IT needs a reliable budget...
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Balance Supply and Demand with Realistic Resource Management Practices – Phase 1: Take Stock of Organizational Supply and Demand

This phase of the blueprint, Balance Supply and Demand with Realistic Resource Management Practices, will help you assess the current state of your resource management...
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