This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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Use this template to determine what needs to be executed within the scope of the data audit.
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Use the Data Audit Interview Schedule to ensure you organize interviews with the proper data audit participants.
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Determine whether marketing management suite (MMS) technology is right for your organization. Find your use case and select an appropriate marketing solution by utilizing...
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Use this resource to guide you in planning the initiatives for your future data management practice.
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This stage gate checklist allows the IT department to determine if it is ready to take on the task of improving its application maintenance processes.
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This workbook contains a series of exercises for recording key decisions in executing an application maintenance strategy project.
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Build out a complete business process diagram for your current application maintenance process.
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Use this template to organize the project so that you can make effective resource allocation decisions, lay the foundation for all subsequent changes to project planning,...
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A Standard Operating Procedure (SOP) is an essential component in making sure all operational stakeholders execute a consistent process for application maintenance estimation.
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