Applications - Tools

CSM Platform RFP Scoring Tool

Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...

Fast Track Tool: Negotiate Contracts

A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the...

Impact Analysis Tool

The Impact Analysis Tool helps project managers determine the business value and technical complexity scores for every application being assessed for its rationalization...

WEM Use-Case Fit Assessment Tool

Use this tool to help build a WEM strategy for the organization based on the specific use case that matches your organizational needs.

LMS Strategy Content Audit Tool

Use this tool to document the efforts of your learning content audit.

Web Process Automation Investment Appropriateness Assessment Tool

Use this tool to identify potential investment areas for solutions relating to WEM.

Effective Licensing Position Tool

This template will help you create an effective licensing position and determine your compliance position.

Audit Defense Readiness Assessment

This template will provide you with a checklist to ensure all appropriate tasks have been completed.

Big Data Use-Case Suggestion Tool

Use this tool to identify big data use cases at the industry and department levels. With the suggestions in this tool as inspiration, evaluate your own cases in terms of...

CXM Business Process Shortlisting Tool

This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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