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The evaluation of competitive proposals takes time and effort. Use this process wisely. Understand when it is important to get competitive bids, when not to, and what...
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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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Using the open-source model for the enterprise application needs of the organization requires careful preparation in terms of process, people, and technology. Follow...
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Just because project benefits are not quantifiable does not mean that the project is not worth pursuing. Create a business case that concentrates on resolving a pressing...
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from....
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Testing tools are crucial for systematic and thorough unit testing. However, these tools can be expensive for small and medium sized IT shops. Save money and be confident...
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Finding an automated functional testing tool that suits the QA team's needs can be a confusing and complicated task. Sorting through vendors and product features quickly...
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Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.
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The US Federal Judicial released "Managing Discovery of Electronic Information: A Pocket Guide for Judges." This guide gives IT managers specific insight into the issues...
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A records retention schedule is a crucial input to document management and Information Lifecycle Management (ILM) initiatives. Developing a schedule requires...
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