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The wholesale/retail industry continues to embrace the rewards of Enterprise Resource Planning (ERP). Fueled by small and mid-sized enterprises (SMEs), the ERP market...
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A significant number of organizations implement Business Intelligence (BI) suites when alternative reporting solutions will do. The consequence of doing so is that...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Proper benefits tracking and monitoring plays a critical role in ensuring that expected benefits are realized after a project is implemented.
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
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Use this tool to compile the results of a comprehensive information asset audit after defining your information domains, project scope, and ILM operating model.
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...
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Read our condensed Executive Brief to find out why you should develop an LMS strategy, review Info-Tech's methodology, and understand the different ways we can support...
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This tool precisely determines and prioritizes the digital channels that your organization should and will pursue. It then identifies the IT capabilities that your...
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Use this tool to identify potential investment areas for solutions relating to WEM.
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