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The Social Media workshop provides clear, measurable improvements to your social media strategy,
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Organizations are realizing that attracting the best talent and unlocking their human capital potential begins the moment HR is a strategic business partner. Through the...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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This tool will help you build requirements, assess gaps, and rate functional and integration quality of your HR systems.
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,...
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization must...
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Use this tool to compile the results of a comprehensive information asset audit after defining your information domains, project scope, and ILM operating model.
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Proper benefits tracking and monitoring plays a critical role in ensuring that expected benefits are realized after a project is implemented.
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Customize this template to create your own request for proposal (RFP) for your BI and analytics solution procurement process.
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