Enterprise Applications - Blueprints

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Develop an IT Strategy to Support Customer Service Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
Build an ERP Strategy and Roadmap Organizations often do not have an ERP strategy and roadmap in place. The focus is often on selection and implementation phases of ERP, but without a foundation and...
Select and Implement a Social Media Management Platform SMMPs reduce complexity and increase the results of enterprise social media initiatives. SMMPs integrate with a variety of different social media services, including...