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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you gather strategic requirements to inform the design of...
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
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This storyboard will help you follow a structured approach for translating an enterprise digital strategy into specific enterprise application initiatives.
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This phase of the blueprint, Parse Your Digital Strategy for Critical Technology Drivers, will help you identify salient technology drivers you should pursue in your...
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This phase of the blueprint, Map Your Drivers to Enabling Applications, will help you identify major enterprise application areas and understand how they can help you...
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This phase of the blueprint, Create an Application Roadmap That Supports the Digital Strategy, will walk you through the process of building out the digital strategy...
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Use this tool to document an application portfolio that will be used to support the formal enterprise digital strategy.
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Use Info-Tech’s MMS Readiness Assessment Checklist to determine whether you have a sufficient foundation and strategy in place to ensure the right application is selected.
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