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This phase of the blueprint, Parse Your Digital Strategy for Critical Technology Drivers, will help you identify salient technology drivers you should pursue in your...
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This phase of the blueprint, Map Your Drivers to Enabling Applications, will help you identify major enterprise application areas and understand how they can help you...
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This phase of the blueprint, Create an Application Roadmap That Supports the Digital Strategy, will walk you through the process of building out the digital strategy...
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Use this tool to document an application portfolio that will be used to support the formal enterprise digital strategy.
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This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.
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This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...
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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
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Use this stakeholder presentation template to sell your customer experience management strategy to the business.
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