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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone...
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Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.
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Info-Tech's buyer's advice will help you optimize spending on salesforce.com and avoid buyer's remorse.
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At Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear...
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A Request for Proposal allows an organization to provide vendors with a detailed account of the requirements and the expected capabilities of the desired suite. Create a...
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A helpful discussion and resources covering restaurant POS vendors and best practices.
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The Ottawa-based e-commerce company’s IPO at $17 (U.S.) per share raised $131 million.
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A project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation...
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Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...
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