Customer Relationship Management - Storyboard
Topics
Types of Content
Develop an IT Strategy to Support Customer Service StoryboardThe acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the... |
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Build a Strong Technology Foundation for Customer Experience Management – Phase 3: Finalize the FrameworkThis phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize... |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use CasesAnalyze the scope of the IoT and the three most prominent enterprise use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT InitiativesDevelop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 3: Present IoT Initiatives to StakeholdersPresent the IoT initiative to stakeholders and understand the way forward for the IoT initiative. |
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Select a Marketing Management Suite – Phases 1-3This storyboard will help you follow a structured approach to select an MMS that is the right fit for your organization. |
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