Develop a tactical strategy to leverage help desk efforts against the never-ending crush of tickets. View this series of webcasts to discover how to save significant labor costs and manage help-desk expectations.
Issues explored in the webcasts include:
- Adjusting Service Level Agreements (SLAs) to cut costs.
- Separating ticket severity.
- Identifying open source system solutions.
- Setting target metrics for the help desk.
The cost-cutting recommendations in these webcasts will directly impact the bottom line. Use this guidance to reach short, medium, and long-term cost-reduction targets.
To view the webcast, click on the video image. For the associated podcast on cutting costs in help desk operations, click the Download button.