Cutting Costs in Helpdesk Operations

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Develop a tactical strategy to leverage help desk efforts against the never-ending crush of tickets. View this series of webcasts to discover how to save significant labor costs and manage help-desk expectations.

Issues explored in the webcasts include:

  • Adjusting Service Level Agreements (SLAs) to cut costs.
  • Separating ticket severity.
  • Identifying open source system solutions.
  • Setting target metrics for the help desk.

The cost-cutting recommendations in these webcasts will directly impact the bottom line. Use this guidance to reach short, medium, and long-term cost-reduction targets.

To view the webcast, click on the video image. For the associated podcast on cutting costs in help desk operations, click the Download button.

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Search Code: 8375
Published: April 15, 2009
Last Revised: April 15, 2009

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