Wikis have great potential as collaboration tools, but enterprise decision-makers must understand how to target the implementation to realize that potential. Info-Tech presents and analyzes five case studies representing a range of different industries and solutions, including software-as-a-service (SaaS) and open source options. The research note covers the following usage scenarios:
- Wikis for collaboration within and between teams.
- Wikis as knowledgebases.
- Wikis for collaborative content creation.
- Wikis as alternatives to portal solutions.
- Wikis as training tools.
The final section of the note identifies key success factors derived from the case studies.
