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Vending machines have been around for decades and they're getting new life as we look at ways to provide contactless distribution of many items in many industries. IT is...
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Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...
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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...
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IT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for...
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IT organizations across the globe are quickly refocusing themselves to better support their end-user communities and other stakeholders as the COVID-19 pandemic continues...
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In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their...
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The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
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