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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Document your cloud cost management policies.
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Define cloud cost management terms.
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Document cost factors by cloud service.
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Document your process for right-sizing.
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Document your workflow for purchasing commitment discounts.
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Document owners, timelines, and next steps to improve your cloud cost management capabilities.
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Create a demo script to let vendors know what functions are important for your team.
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