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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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Use this tool to help classify your services by risk.
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This tool will help identify your organization's current service management maturity level.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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