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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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This tool will help identify your organization's current service management maturity level.
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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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Use this document to record the specific targets established with the vendor for a specific service or product relationship.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
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This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.
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This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
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Use this template to help you build a business case to outsource your IT infrastructure.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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