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(By Info-Tech Analyst Jayanth Angl - Printed with permission from Processor magazine www.processor.com). IT leaders don’t have it easy. Maintaining a secure and reliable...
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Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.
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Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.
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Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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