Video Previewplay

Blueprint Overview: Optimize the Service Desk With a Shift Left Strategy

Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and increasing end-user satisfaction. This blueprint will help you identify opportunities to shift left and build a strategy to implement the changes.

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019