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Healthcare organizations are facing tremendous strain due to providing care for an aging demographic and responding to the pandemic. Patients are expecting more...
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This trends report outlines the opportunities and challenges that will impact the healthcare market over the next one to five years.
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Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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On December 1, Zendesk – a global customer service software company – briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk.
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Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Amazon’s...
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On August 6, 2020, Info-Tech briefed with Uniphore, a rapidly growing AI-enabled conversational service automation platform. This note outlines Uniphores’ two SaaS...
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Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...
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Amazon Web Services has announced Amazon Braket, its first customer-facing foray into quantum computing-as-a-service. Though it is not yet live, Amazon promises that Braket...
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AWS pioneered the IaaS industry, predicting that private data centers would become a relic of the past. Ironically, AWS now finds itself moving hardware and software into...
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Salesforce is a juggernaut in the customer experience solution space – at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective...
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