Storyboard: Establish a Right-Sized Incident Management Process


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Organizations should adapt the Incident Management process to develop procedures that are right for their organization’s needs and capabilities. Implementing a right-sized Incident Management process is critical to your IT department’s ability to resolve service issues. This research will help you:
  • Assess your current process and identify critical gaps.
  • Develop a comprehensive Incident Management SOP.
  • Design an action plan for implementing a new Incident Management process.
  • Improve incident resolution times.
  • Reduce the organizational impact from service outages and disruptions.

Successful implementation of a right-sized Incident Management process will allow your IT department to resolve incidents faster, improve your service quality, and increase customer satisfaction.

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