Terminate the IT Infrastructure Outsourcing Relationship

Moving your IT infrastructure can be a tricky process, especially for critical infrastructure with stringent availability requirements.
The high switching costs in most contracts make it not only more expensive to switch, but also more difficult to find a new vendor.
Many organizations continue to experience the same pains even after they’ve switched vendors because the vendor isn’t always the cause of the problem.

Our Advice

Critical Insight

Don’t switch providers unless there is no way to rehabilitate the current agreement and relationship. Switching is expensive, and the vendor is often not the problem.
The only thing that’s certain in IT is failure. Embrace this and focus on helping your provider continuously improve its mean time to respond and mean time to repair.
Moving your data center is a large project that involves two steps. Moving infrastructure into the new vendor’s site, and moving infrastructure out of the current site.

Impact and Result

Identify the root cause of your outsourcing problems to make sure that switching providers isn’t just a temporary fix.
Re-assess your outsourcing strategy to make sure that your outsourcing requirements and selected deployment model are still suitable for your business.
Carefully make the financial and non-financial case for switching vendors and rehabilitating the relationship.
Implement good project management practices when implementing the move to minimize the risks involved and maintain uptime of critical infrastructure.

Terminate the IT Infrastructure Outsourcing Relationship Research & Tools

1. Diagnose the organization’s outsourcing problems

Address issues in the action plan.

2. Validate the outsourcing strategy

Make sure that the strategy is still appropriate for the organization.

3. Make the case and structure the project

Determine the best course of action and organize the project.

4. Develop a plan to stay with the provider

Rehabilitate and improve the current relationship and performance.

5. Select a new provider

Partner with a good provider that can meet organizational requirements.

6. Develop a plan and execute the move

Move to the new vendor’s facility while minimizing risk and downtime.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.