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Streamline Application Management

Move beyond maintenance to ensuring exceptional value from your apps.

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Contributors

  • Mark Pearson, VP Principal IT Architect, Fiserv
  • 4 anonymous contributors

Your Challenge

  • Today’s rapidly scaling and increasingly complex products create mounting pressure on delivery teams to release new features and changes quickly and with sufficient quality.
  • Many organizations lack the critical management capabilities to balance maintenance with new development and ensure high product value.
  • Application management is often viewed as a support function rather than an enabler of business growth. Focus and investments are only placed on management when it becomes a problem.
  • The lack of governance and practice accountability leaves application management in a chaotic state: politics take over, resources are not strategically allocated, and customers are frustrated.

Our Advice

Critical Insight

  • New features, fixes, and enhancements are all treated the same and managed in a single backlog. Teams need to focus on prioritizing their efforts on what is valuable to the organization, not to a single department.
  • Business integration is not optional. The business (i.e. product owners) must be represented in guiding delivery efforts and performing ongoing validation and verification of new features and changes.

Impact and Result

  • Justify the necessity to optimize application management. Gain a grounded understanding of stakeholder objectives and validate their achievability against the current maturity of application management.
  • Strengthen backlog management practices. Obtain a holistic picture of the business and technical impacts, risks, value, complexity, and urgency of each backlog item in order to justify its priority and relevance. Apply the appropriate management approach to each software product according to its criticality and value to the business.
  • Establish and govern a repeatable process. Develop a management process with well-defined steps, quality controls, and roles and responsibilities, and instill good practices to improve the success of delivery.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should sustain your application management practice, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Define your priorities

State the success criteria of your application management practice through defined objectives and metrics. Assess your maturity.

2. Govern application management

Structure your application management governance model with the right process and roles. Inject product ownership into your practice.

3. Build your optimization roadmap

Build your application management optimization roadmap to achieve your target state.

Guided Implementations

This guided implementation is a five call advisory process.

Guided Implementation #1 - Define your priorities

Call #1 - Learn Info-Tech’s perspective and insights into application management. Define your application management objectives.
Call #2 - Review the maturity gaps in your application management practice.

Guided Implementation #2 - Govern application management

Call #1 - Discuss your application management approach and backlog management governance.
Call #2 - Discuss your target-state management process and roles.

Guided Implementation #3 - Build your optimization roadmap

Call #1 - Review your optimization roadmap.

Onsite Workshop

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Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Define Your Priorities

The Purpose

  • State the success criteria of your application management practice through defined objectives and metrics.
  • Assess your maturity.

Key Benefits Achieved

  • Grounded stakeholder expectations
  • Application management maturity and identification of optimization opportunities

Activities

Outputs

1.1

Set your objectives.

  • Application management objectives and metrics
1.2

Assess your maturity.

  • Application management maturity and optimization opportunities

Module 2: Govern Application Management

The Purpose

  • Structure your application management governance model with the right process and roles.
  • Inject product ownership into your practice.

Key Benefits Achieved

  • Management approach aligned to product value and criticality
  • Management techniques to govern the product backlog
  • Target-state application management process and roles

Activities

Outputs

2.1

Select your management approach.

  • Application management approach for each application
2.2

Manage your single product backlog.

  • Product backlog management practices
2.3

Optimize your management process.

  • Application management process
2.4

Define your management roles.

  • Application management roles and responsibilities and communication flow

Module 3: Build Your Optimization Roadmap

The Purpose

  • Build your application management optimization roadmap to achieve your target state.

Key Benefits Achieved

  • Optimization opportunities
  • Application management optimization roadmap

Activities

Outputs

3.1

Build your optimization roadmap.

  • Application management optimization roadmap