An Info-Tech survey found that in-house software and hardware issues were the most common cause of unacceptable downtime – not power outages, network failures, or natural disasters.

Part of the cause is a lack of integration between service management and DR procedures. For example, escalation timelines in service management processes that do not take into account DR prep time or overall recovery time objectives.

Organizations that are most successful in managing these scenarios treat their DRP as an extension of their service management procedures.

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Bridge the Gap between Service Management & Disaster Recovery

Treating DR as separate from normal IT operations leaves organizations vulnerable to common causes of extended service interruptions.

Solution Set Steps

  1. Bridge the gap between service management and disaster recovery
    • Extending Service Management to Account for Disaster Recovery Scenarios
  2. Identify system criticality and set RPO and RTO requirements
  3. Account for disaster scenarios in your severity definitions and response times

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Search Code: 55302
Published: June 19, 2012
Last Revised: June 19, 2012

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