Improve IT Operations Management – Phase 3: Develop and Implement an Operations Management Roadmap

Author(s): Margaret Hao, Cassandra Cooper

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Put it all together with a comprehensive plan to tackle improvement initiatives within each of the functional areas of IT operations management. During this phase of the blueprint, your operations management team will take deep-dives into each of the functional areas. As you work through each of the components of IT operations management, keep in mind:

  • Performance metrics
  • Scheduled implementation plan
  • Step-by-step process
  • Initiatives to drive continuous improvement

Reference individual blueprints as they relate to specific functional areas of operations management, as well as relevant tools and templates.

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