Implement Business Relationship Management

Having a chat with Infotech analysts always aids my own thinking about the issues discussed.

Good practical experience. Broad perspective.

Andy really took the time to understand what we are already doing with our BRMs and had great insight into how we could mature our practice over the next year or so. He asked lots of questions and tailored the conversation to us.

We tried to follow the online materials without assistance and found them very cumbersome; the updated / 2018 deck will make self service easier, but engaging with an InfoTech person is really the only / best way to navigate through BRM materials. It would be very helpful for InfoTech to compile and offer POCs of other companies that have gone through the development of a BRM and different maturity levels for us to contact; we struggled to understand how other companies have evolved into adopting BRM, their struggles, successes and failures along the way. (I am happy to be on the POC list for future companies to contact when those companies engage with an InfoTech person in a guided implementation, on-site workshop, or consulting engagement; do not want to be posted on any InfoTech website materials.)

The workshop presenters were outstanding. They were very personable and knew the material very well. Their expertise was evident throughout the workshop and it has helped us to make changes in the way we interact with our customers. The workshop also confirmed that we were already doing many things well with BRM. Thank you!

Great talking to experts, either getting advice or validating your own opinions on how you should approach things. Tools and guides are great too.

Gained much better understanding of what this role should look like from an external perspective. I did not have a worst part of experience, all positive.

Carlene provided a very good assessment of our level of maturity into our current BRM processes as well as feedback on our tools and processes. Her suggestions were well received and helps me to formulate a strategy to climb the maturity scale. Our conversation was also a great refresher on information I learned on my BRMP journey, so the time spent with her was very valuable.

good to get confirmation of our approach and thinking and be able to get alternative insights. No worst aspect comes to mind.

I think the workshop was very productive and we have set some realistic goals for improving our business relationships in our organization. Paul and Zev did and excellent job of facilitation and in helping us to develop a plan of action for the next year. We thoroughly enjoyed their visit to Montana.

Experienced and empathetic analyst who immediately understood the impacts and urgency of our current maturity. Provided valuable guidance and direction on activities leading to a improved engagement and understanding with our clients.

Working with Paul has been fantastic, hes taken us through the BRM elements step by step and even factored in the local factors such as our own terminology/structure. When looking at the resources available (files/guides) these are great but without the interaction with Paul to help us fit these into the organisation it would be a far more difficult process. The only negative is the availability of Paul at times (this is not a criticism of Paul in anyway), his diary is quite full so its often weeks between calls which means if we were trying to move quickly through processes this could be difficult to achieve.

very helpful

I worked with Andy from project initiation thru monitoring ? He provided valuable information on starting and updating a business relationship management process. ? Valuable insight into resource alignment and monitoring. ? Assisted with my project progress and overcoming obstacles. ? Provided approaches to on-going monitoring and sheperding of business relationship management. My InfoTech guidance was instrumental in kicking off our partnering process.