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Vendor Landscape: Unified Communications

It's high time to make your presence felt with real-time IP communications.

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What matters more, the vendor score or the product score? As you weigh the importance, we will generate the vendor shortlist to match your needs.

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What is a shortlist?

A shortlist is a personalized list of vendors based on the criteria you define. Your shortlist offers more information about vendor's strengths, weaknesses, price-points, etc, and ranks them according to your needs.

Access this Vendor Shortlist by logging in with your Info-Tech Research Group membership or unlocking this content.


What is a Value Score?

The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate vendor ranking.

Vendors that score high offer more bang for the buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.

Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes.

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Your Challenge

  • Many organizations are looking at unified communications technologies to enhance productivity and affect improved collaborations.
  • Vendors offer a range of capabilities in their UC offerings, from basic presence, instant messaging, and mobility features, through video conferencing, content sharing, collaboration platforms, and multi-media recording and analytics.
  • This Vendor Landscape isolates key vendor strengths and challenges, and provides resources to help accelerate your selection process.

Our Advice

Critical Insight

  • UC capabilities differ greatly between vendor offerings, and organizations should choose carefully to ensure that they are getting the features they need, without paying for features that aren't necessary.
  • Implementing a UC solution within the context of a broad communication and collaboration strategy (including IP telephony, video conferencing systems, and collaboration environments) offers the greatest opportunity to improve productivity and streamline critical business processes by minimizing communication bottlenecks.

Impact and Result

  • Quickly develop a shortlist of vendors that offer solutions covering the entire spectrum of UC requirements.
  • Be confident that the right potential partners are being considered to meet current and future unified communications needs.

Research & Tools

1. Evaluate leading UC vendors

Arrive at a shortlist of vendors for further analysis.

2. Select the best fit vendor

Isolate vendors that best meet requirements and accelerate the selection process.

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