You’re saying yes to everything. If a customer asks for it, you’ll deliver it.
Your sales staff can’t explain what you do and are challenged with specifically articulating what value your customers will get.
Your service delivery can’t scale because it is comprised of heroes who are performing miracles for customers.
Your business is not growing, and your service is not scaling because you haven’t nailed down specifically what you will and will not do.
The methodology for cataloging consulting engagements differs from that of cataloging managed services. If your organization offers both consulting and managed services, do not attempt to catalog them all at once. Use our distinct methodology for each service type and present both catalogs to your customers in a unified service portfolio.
Impact and Result
- It is clear whether you need a consulting service catalog or a managed service catalog, or both.
- Your staff have a resource to help explain what you do and what value your customers will get from you.
- Customers are clear on your product.