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Prior to moving a project or new application into production, documenting support information will ensure a higher level of customer service and a smoother launch for end users and support personnel. This document will supply support, policy, and procedural information for the technical team.

Use the Project Handover Template in conjunction with the project blueprint, Standardize the Service Desk.

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Build a Swarming Pilot Project

Optimize your service support and become more DevOps compatible.

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Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.


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