This content is not available with your current subscription.
Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to learn more about gaining access to State .
Contact Your Representative
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)
Date published:
03/20/2018
When poorly implemented, shared services in the public sector removes two key levers management traditionally uses to adjust performance: the threat of finding an alternate source and control over the staff/processes. Absent effective replacement levers, government agencies can feel (rightly) powerless and some choose to institutionalize shadow IT in order to achieve their operational objectives.
Author: