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Shared Services – The No-Win Scenario
Deep vertical research so you can explore tailored insights into your industry
Mar 20, 2018
When poorly implemented, shared services in the public sector removes two key levers management traditionally uses to adjust performance: the threat of finding an alternate source and control over the staff/processes. Absent effective replacement levers, government agencies can feel (rightly) powerless and some choose to institutionalize shadow IT in order to achieve their operational objectives.
By: John Annand
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