In order to determine if your organization is in firefighting mode, organizations must first understand the profile of a firefighter and a reliable organization. Assess your fit for this project using our assessment tool and use the results to identify the gaps in your service management processes.

This phase will walk you through the following activities:

  • Recognize the characteristics of a firefighter and a reliable organization.
  • Determine if your organization is in firefighting mode.
  • Assess the results of the diagnostic tool.
  • Identify gaps in service management processes.

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Move from Firefighter to Reliable Operator

Transform from reactive to proactive.

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