Understand the different roles and processes that are involved in end-user device support. Standardize these processes across teams. This phase will take you through the following activities:
- Defining roles within endpoint management.
- Assigning responsibilities.
- Identify and prioritize training requirements.
- Develop and/or refine standard device management processes.
Use this phase as part of the full blueprint, Pave the Road to Unified Endpoint Management.
