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This tool will identify the appropriate target state for your organization and develop a gap analysis framing your current performance against the performance expectations for your target state.

  • Select the right target state for your organization by answering a short set of questions regarding your budget, staff capabilities, and supported services.
  • Identify your organization’s current performance capabilities within the 5 phases of Incident Management by completing the corresponding sections.
  • Review and adapt your tool results to develop the most relevant and feasible performance level recommendations for your new Incident Management process.

Use your performance recommendations and gap magnitude results to support your process roadmap and plan your new Incident Management process.

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Establish a Right-Sized Incident Management Process

Resolve service issues faster and more successfully.

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Search Code: 75238
Published: June 24, 2014
Last Revised: June 24, 2014


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