Implement Infrastructure Shared Services – Phase 1: Conduct Gap Analysis

Author(s): Mahmoud Ramin

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Understanding benefits of shared services, current state and challenges is very crucial for transitioning to shared services. This phase will take you through the following activities:

  • Identify your main drivers
  • Analyze your end users' current state
  • Assess customers' technical requirements
  • Find out if customers' site can become a competency center
  • Identify your resistance to implement shared services

Use this phase as part of the full blueprint Implement Infrastructure Shared Services.

View the Complete Blueprint:

Implement Infrastructure Shared Services

Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.

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