Facilitator’s Insight Handbook

Author(s): Darin Stahl, Frank Trovato, David Xu

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Performance management has the power to fundamentally change how your IT shop approaches incident management, capacity management, and many other transaction-dependent disciplines. However, change is not easy and there needs to be a structured process to help bridge the transition. Leverage the Insight Handbook which focuses on leveraging facilitative exercises to drive insight creation and project buy-in. The Insight Handbook covers the following sections:

  • Unfreeze – Identify the need for change
  • Transition – Understand the requirements for change
  • Refreeze Reinforce and capture the benefits of change

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