Performance management has the power to fundamentally change how your IT shop approaches incident management, capacity management, and many other transaction-dependent disciplines. However, change is not easy and there needs to be a structured process to help bridge the transition. Leverage the Insight Handbook which focuses on leveraging facilitative exercises to drive insight creation and project buy-in. The Insight Handbook covers the following sections:
- Unfreeze – Identify the need for change
- Transition – Understand the requirements for change
- Refreeze Reinforce and capture the benefits of change