This tool will help you profile your service desk requirements and generate a rank-ordered vendor shortlist from a fixed list of vendors. Vendor profiles are based on Info-Tech’s recent in-depth review of the enterprise service desk market.
The tool will take into account the following product and vendor criteria:
- Product features, usability, architecture, and relative cost.
- Vendor viability and product focus, as well as breadth of sales and support.
Shortlist the solutions that best satisfy your organization’s requirements before sending out RFPs and scheduling vendor demonstrations.