This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Local Government.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

May 11, 2017

Public services have an underlying duty to strive to create customer- or constituent-centric products and services since the population is their largest stakeholder group and largest customer base at the same time. Government organizations cannot fall behind the curve of innovation, as customer experience will begin to decline and trust in the government can degrade as a result. To stay ahead of trends, implement the process of design thinking and integrate it into the creation and operation of government services.
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019