CIO Trend Report 2018 – User-Facing AI

Author(s): Abiella Schneider-Friedman, Andy Liu, Jane Kouptsova

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Communication barriers between humans and machines are coming down. Businesses can leverage this emerging connection to automate basic customer service tasks, improving experiences for customers and users alike.

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blockchain, CIO trends, IT leaders, innovation, artificial intelligence, AI, RPA, robotic process automation, robots, robotics, model, cryptocurrency, digital twin, smart contracts, chatbot, digital assistants, human in the loop, machine learning, digital ghost, proof of work, proof of stake

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CIO Trend Report 2018

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