This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative gain access to Banking.

Contact Your Representative
Or Call Us: 1-888-670-8889

Date published:


Cross-functional teams are a vital tool that financial services organizations can use to transform their customer journeys. Their multidisciplinary composition and empowered nature mean the teams can create and deliver innovative new customer products and services much more rapidly.
  • David Tomljenovic

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019