If IT does this alone, the digital workspace will fail to achieve the desired benefits. The most important aspect of implementing a digital workspace is organizational change management. You’re directly changing how people work. If you don’t work with them, they will (perhaps irrationally) revolt against you. The ability of people to take advantage of the technological remote work capabilities directly relates to the culture of their team and the organization.
Digital workspace apps can improve employee engagement and evolve IT into a strategic partner. If you don’t properly resource the digital workspace project and plan your implementation strategy, it can completely backfire.
To truly take advantage of these advertised benefits, IT needs a strategy that is supported by the whole department and relevant business units. Infrastructure and Operations needs to work with Enterprise Apps teams. The Service Desk and Tier 2 support teams need training to ensure that Tier 3 can focus on projects that deliver business benefits. The digital workspace strategy will result in a program of projects, and these projects must be structured to enable early value.
Read this executive brief to learn more about how you can successfully build a digital workspace.