This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Higher Education.

Contact Your Representative
Or Call Us: 1-888-670-8889

Mar 08, 2019

Frustrated service desk managers in higher education often complain that automation features in their service desk software don’t work right. This fifth and final note in a series explores common frustrations with the automation features in service desk software.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019