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Salesforce's Agentforce aims to revolutionize business automation with AI agents, but key technical dependencies, limited proof points, and unclear pricing raise concerns....
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There’s a new word in the IT dictionary – hyperchange. It’s not a new concept, though – Moore’s Law led to the law of accelerating returns, which very naturally led to what...
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A guide to understanding how technology markets move through market stages and how hyperchange drives commoditization.
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Discover how a dedicated vendor manager can transform your organization by optimizing vendor relationships, enhancing communication, and driving innovation. This document...
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Microsoft has announced a more global price increase coming April 1, 2025. How will this affect your upcoming renewal? Also, what you need to know about changes to the EA...
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Consumption-based models are gaining popularity because they align costs more closely with actual value. While these models provide flexibility and scalability, they can...
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Building a comprehensive, business-aligned managed service contract is not about reinventing the wheel, but about pursuing the right process, rigorously. The foundation...
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A step-by-step blueprint to prepare your organization to maximize value from your managed service providers.
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An Excel-based workbook containing a set of tools and templates used in this blueprint’s activities.
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A Word-based template to assist you in drafting a managed service contract.
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