Vendor Management

Fast Track Tool: Select and Evaluate Vendors

Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...

Fast Track Tool: Manage Vendor Performance

Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...

Five Bad Habits of Application Developers

Given the pressure to deliver, application developers will inevitably resort to less than perfect behaviors. When such behaviors turn into habits, everyone suffers;...

Wax Up Your WAN to Catch the Wave of Server Centralization

Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling...

E-Mail TCO Worksheet

The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...

When and How to Get Competitive Proposals

The evaluation of competitive proposals takes time and effort. Use this process wisely. Understand when it is important to get competitive bids, when not to, and what...

Five Fundamentals of a Successful Application Test Strategy

A test strategy is required to achieve thorough and successful application testing. Consider testing scope, schedule, resources, defect tracking methods, and functional...

Application Test Strategy Template

The test strategy template provides IT managers with a tool to document a comprehensive testing plan that focuses on testing scope, schedule, resources, defect tracking...

Evaluate IPT VARs: The Four Key Questions

Enterprises that have identified a business need to migrate to IP Telephony (IPT) face several challenging decisions. While considerable time and effort typically go into...

Help Desk Software: Comparative TCO Calculator

For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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VL Methodology